Call Us: (215) 494-9403

FAQ

Take a look below at some of the most common questions we receive. Have a question not answered here? Contact us and we’ll answer you as soon as possible.

Common Patient Questions

How do I get my medication from your pharmacy?

Please call Bank’s Apothecary Specialty Pharmacy at 215-494-9403. Our pharmacy will work with you and your doctor’s office to fill your prescription in a timely manner. Your medication will be delivered for free to your home or to your doctor’s office.

 

What makes our service different from the rest?

Bank’s Apothecary Specialty Pharmacy is contracted with multiple major national drug wholesalers to optimize medication supply and reduce cost. We also have free, fast and easy delivery options available for your convenience. Our staff can also send your medication automatically every month (when ever legally appropriate to do so) so you don’t have to worry about calling in for your medication. We provide a 2 week medication profile sweep: This is a unique state of the art system specifically built into Bank’s and used exclusively for our specialty patients. In the 2 weeks prior to the due date of your medication, we will make sure there are refills on file for you, there is an existing prior authorization on file and make sure that there are not any issues for you to receive your medication in a timely manner. Any issues that may arise, are dealt with, in the 2 weeks prior to leading up to your prescription due date so that by the day your medication is due to be filled, is good to go!

 

What other services can your pharmacy provide for ME?

Our pharmacy will provide you with the best possible individualized care. This means that you will be provided with verbal or written education about your medication, and verbal teaching of your diagnosis to ensure you understand your disease and the treatment.  If you need medication self-administration training our pharmacists will be happy to help you or your caregiver. We will be in constant communication with your doctor, nurse, or social worker to achieve optimal care. If you can’t afford your medication we will assistance in finding financial assistance programs. Delivery of all medications and supplies are free and will be delivered to your home or doctors office within 24 hours or less from the time requested.  If you have any questions, issues or just want to talk about your diagnosis or medication, a Pharmacist is available 24 hours a day 7 days a week.

 

What are the delivery options for my medication from your pharmacy?

Your medications will be delivered for free to your home or to your doctor’s office.  We have our own courier/ driver service and we also use UPS and Fed-Ex to ensure you get your medications fast and easy. All deliveries will get to you or your doctors office within 24 hours or less from the time it is requested.

 

Can I get all my prescriptions through your pharmacy?

Sure you can! (This is also unique to Bank’s, most specialty pharmacies will not fill your non-specialty medications, and we do). If you decide to keep your other medications at your regular retail/ mail order pharmacy, please inform us about any changes to your regular medications to prevent any drug interactions.

 

How do I pay for my specialty medications at your pharmacy?

We accept check-by-phone, all credit cards, money orders, manufacturers financial assistance cards, PayPal and Venmo. Our pharmacy will also assist in finding the best financial assistance programs if you cannot afford your medication.

 

What are your customer service hours?

We are open Monday – Friday from 8:30 AM – 6:00 PM and Saturday 8:30 AM – 2:00 PM. We also have an on call Pharmacist at 1-800-927-6703 24 hours a day 7 days a week.

 

Do I have to sign for the prescription when it’s delivered?

Yes, you must sign for a prescription when it’s delivered to you.

 

How do I get my medications if I will be traveling or out of town?

Please call Bank’s Apothecary Specialty Pharmacy at 215-494-9403 and let our pharmacy staff know that you will be traveling or going out of town. We will work with you to schedule your medication delivery to another address or if possible deliver your medication early so you can take with you.

 

How do I get my medications in an emergency?

Please call Bank’s Apothecary Specialty Pharmacy at 215-494-9403. Our pharmacy staff will work with you to figure out the best options to get your medication to you right way.

 

How can I speak to my pharmacist when the pharmacy is closed?

Please call Bank’s Apothecary Specialty Pharmacy’s toll free phone number at 800-927-6703. One of our pharmacists will be happy to help you.

 

How can I leave a message for the pharmacist or pharmacy staff?

During pharmacy hours please call 215-494-9403 a live pharmacy staff member will always answer the phone and should be able to help you, or you can ask to leave a message for the pharmacist. After pharmacy hours please call 800-927-6703 and leave a message. One of our pharmacists will call you back to help you. You can also use our contact us tab and email our pharmacy staff, and one of our pharmacists will call you back.

 

I am not happy with the services I received. How do I let Bank’s know?

Please call 215-494-9403 and request to speak with the head pharmacist or pharmacist in charge. They will listen to your situation and work on a quick and effective way to fix the situation. Please fill out our complaint form.

 

How do I get started or learn more about your pharmacy?

Please call us today at 215-494-9403. Our pharmacy team is available to answer any questions. We will coordinate your specialty prescription with your doctor’s office to achieve optimal care.