FAQs

Bank’s Apothecary cares about its patients and providers. We wants to assist them in finding answers to questions and to resolve their concerns promptly. Below are ways you can receive help.

Take a look below at some of the most common questions we receive. Have a question not answered here? Contact us and we’ll answer you as soon as possible.

FAQs

FAQs

FAQs

Bank’s Apothecary cares about its patients and providers. We wants to assist them in finding answers to questions and to resolve their concerns promptly. Below are ways you can receive help.

Take a look below at some of the most common questions we receive. Have a question not answered here? Contact us and we’ll answer you as soon as possible.

Common Patient Questions

A specialty pharmacy provides medications for patients with chronic and complex diagnosis and rare diseases. Most of the medications are high cost and need more personalized care. The medications are oral, injectable, and infused.

What is the difference between a specialty pharmacy and a retail/ mail order pharmacy?

Specialty pharmacies handle medications that are considered the most complex and often require special handling. We have specially trained Pharmacists on call 24/7 for your assistance. Retail/ Mail order pharmacies handle medications that are considered maintained and are not complex. You take these medications on a daily, weekly, monthly basis and they don’t need special handling. These medications are normally low cost and you normally have to go to the store to pick them up.

Please call Bank’s Apothecary Specialty Pharmacy at 215-494-9403. Our pharmacy will work with you and your doctor’s office to fill your prescription in a timely manner. Your medication will be delivered for free to your home or to your doctor’s office.

Bank’s Apothecary Specialty Pharmacy is contracted with multiple major national drug wholesalers to optimize medication supply and reduce cost. We also have free, fast and easy delivery options available for your convenience. Our staff can also send your medication automatically every month (when ever legally appropriate to do so) so you don’t have to worry about calling in for your medication. We provide a 2 week medication profile sweep: This is a unique state of the art system specifically built into Bank’s and used exclusively for our specialty patients. In the 2 weeks prior to the due date of your medication, we will make sure there are refills on file for you, there is an existing prior authorization on file and make sure that there are not any issues for you to receive your medication in a timely manner. Any issues that may arise, are dealt with, in the 2 weeks prior to leading up to your prescription due date so that by the day your medication is due to be filled, is good to go!

Our pharmacy will provide you with the best possible individualized care. This means that you will be provided with verbal or written education about your medication, and verbal teaching of your diagnosis to ensure you understand your disease and the treatment. If you need medication self-administration training our pharmacists will be happy to help you or your caregiver. We will be in constant communication with your doctor, nurse, or social worker to achieve optimal care. If you can’t afford your medication we will assistance in finding financial assistance programs. Delivery of all medications and supplies are free and will be delivered to your home or doctors office within 24 hours or less from the time requested. If you have any questions, issues or just want to talk about your diagnosis or medication, a Pharmacist is available 24 hours a day 7 days a week.

Your medications will be delivered for free to your home or to your doctor’s office. We have our own courier/ driver service and we also use UPS and Fed-Ex to ensure you get your medications fast and easy. All deliveries will get to you or your doctors office within 24 hours or less from the time it is requested.

Sure you can! (This is also unique to Bank’s, most specialty pharmacies will not fill your non-specialty medications, and we do). If you decide to keep your other medications at your regular retail/ mail order pharmacy, please inform us about any changes to your regular medications to prevent any drug interactions.

We accept check-by-phone, all credit cards, money orders, manufacturers financial assistance cards, PayPal and Venmo. Our pharmacy will also assist in finding the best financial assistance programs if you cannot afford your medication.

We are open Monday – Friday from 8:30 AM – 6:00 PM and Saturday 8:30 AM – 2:00 PM. We also have an on call Pharmacist at 1-800-927-6703 24 hours a day 7 days a week.

Yes, you must sign for a prescription when it’s delivered to you.

Please call Bank’s Apothecary Specialty Pharmacy at 215-494-9403 and let our pharmacy staff know that you will be traveling or going out of town. We will work with you to schedule your medication delivery to another address or if possible deliver your medication early so you can take with you.

Please call Bank’s Apothecary Specialty Pharmacy at 215-494-9403. Our pharmacy staff will work with you to figure out the best options to get your medication to you right way.

Please call Bank’s Apothecary Specialty Pharmacy’s toll free phone number at 800-927-6703. One of our pharmacists will be happy to help you.

During pharmacy hours please call 215-494-9403 a live pharmacy staff member will always answer the phone and should be able to help you, or you can ask to leave a message for the pharmacist. After pharmacy hours please call 800-927-6703 and leave a message. One of our pharmacists will call you back to help you. You can also use our contact us tab and email our pharmacy staff, and one of our pharmacists will call you back.

Please call 215-494-9403 and request to speak with the head pharmacist or pharmacist in charge. They will listen to your situation and work on a quick and effective way to fix the situation. Please fill out our complaint form.

Please call us today at 215-494-9403. Our pharmacy team is available to answer any questions. We will coordinate your specialty prescription with your doctor’s office to achieve optimal care.

Common Provider Questions

As soon as we receive the referral via fax, Escribe, or verbal authorization, our staff will process that prescription. We will also do an instantaneous online insurance verification and coordination of benefits to decrease your office load and increase access to medications. A follow up call to your office to explain the patients insurance coverage will then take place if need be. Then we call your patient to explain their insurance coverage, re-teaching of medication and disease state, and answer any questions. We set up free medication delivery to the patient’s home or to your office with in 24 hours or less from the time you requested the medication.

Once we verify your patients insurance online and we learn that a prior authorization (PA) is required our pharmacy will contact you right away (less than 3 hours) via fax or phone call. When allowed by the insurance company we will initiate and manage the PA process for you. We have a built in interface system that will send your office the exact PA form that is required for your patient. Our system will pick out exact form based on the patient’s insurance, drug needed and type of authorization needed, including getting the appropriate forms that need to be submitted. We will fill out as much as the forms demographics and clinical information that we have available before we fax it back to your office. We will also give you the 800-phone number for the PA line in case your office is required to contact the patients insurance company directly. Once the PA form is filled out and signed your office either fax the forms to the insurance company or to our pharmacy. The insurance company should contact your office within 48 hours of receiving the completed PA form to inform you if your patient’s medication has been approved, denied, or if they need more information.

We will inform your office when a pre authorization is needed, we will send you the appropriate form. We will also call your office if we do not hear from you within the stated approval time frame. So, for example if your office initiated a pre authorization for X Insurance on Monday, if we do not hear from your office by Thursday, we will follow up with you.

Yes you can definitely process the PA yourself. We will provide as much support as you need to make your and your office’s job easier. We just ask that you please forward us the prescription so that together we can achieve optimal patient care.

Once we verify your patient’s insurance benefits and find out they have a high copayment or co-insurance payment our pharmacy will contact your office right away. We will let your office know of the high copayment amount. If your office states that the patient can’ t afford the payment, our pharmacy will look into all available financial assistance programs for your patients diagnosis. We will also work with your office social workers to find the best financial assistance program options for the patient. Once we find the best options for your patient we will contact your office and if you give us the ok we will contact the patient to explain their insurance coverage and that they have a high copayment. Then we give the patient a list of all the financial assistance programs available for their diagnosis. Most financial assistance programs require patient financial information and documentation to make their decision on whether or not the patient qualifies for assistance, because of this our pharmacy will provide as much support as the patient will allow. Once the patient gives the financial assistance program all of the required information or documentations via phone, online, or fax we have to wait until they approve or deny the assistance. Once the patient is approved for financial assistance we can ship the medication right away. Patient will always receive all medication within or less than 24 hours from the time of shipment.

Our pharmacy will provide as much support as your patient and your office will allow managing of the copay assistance process.

Our pharmacy will inform you or your staff within less than 3 hours from the time we discovered the prior authorization was needed.

In most cases, fax the pre authorization form to the insurance company.

Please call Bank’s Apothecary Specialty Pharmacy’s toll free phone number at 800-927-6703. One of our pharmacists will be happy to help you.

During pharmacy hours please call 215-494-9403 and a live pharmacy staff member will always answer the phone and should be able to help you, or you can ask to leave a message for the pharmacist. After pharmacy hours please call 800-927-6703 and leave a message. One of our pharmacists will call you back to help you. You can also use our contact us tab and email our pharmacy staff, and one of our pharmacists will call you back. We will return emergent calls in one hour and non-emergent calls within 24 hours.

Please call 215-494-9403 and request to speak with the head pharmacist or pharmacist in charge. They will listen to your situation and work on a quick and effective way to fix the situation. Please fill out our complaint form.

Please call us at 215-494-9403 or fax 215-927-6036 today. Our pharmacy team is available to answer any questions. We will coordinate with your office to achieve optimal care.

Specialty Drugs
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